CONSULTING & HOSPITALITY
Transforming Healthcare Hospitality with Vision, Experience, and Excellence
Chicots Consulting & Hospitality, founded by Donan E. Chicot, brings over two decades of leadership in hospitality and healthcare guest services. We specialize in designing and implementing high-impact guest relations programs that elevate patient and visitor experiences across medical campuses.
Donan E. Chicot
Founder & CEO
Donan is a hospitality executive with a rich background in food service, travel, and healthcare operations. His leadership at Advocate Health spans six major campuses, where he oversees comprehensive guest services including valet, shuttle, visitor management, and concierge coordination.
Professional Highlights:
- 20+ years in hospitality and food service
- Senior roles at Compass Group, Sodexo, Thompson Hospitality
- Operations Manager, Guest Relations at Advocate Health
- Expertise in Leadership, Coaching, and Mentorship
- VIP liaison for high-profile guests including Michelle Obama and Al Gore
Our Core Consulting Services
Chicots Consulting provides tailored solutions for healthcare systems and organizations seeking to enhance their hospitality operations.
Guest Services Program Design
Visitor Management & Security Integration
Valet & Shuttle Operations Optimization
Concierge & Discharge Coordination
Event Logistics & Special Transportation
Staff Training & Development
Strategic Planning & Operational Audits
Why Choose Us?
We combine real-world experience with strategic insight to deliver measurable improvements in guest satisfaction, operational efficiency, and brand reputation.
Experience & Impact
- Over 20 Years of Experience: I have a rich background in the hospitality industry, starting from his early days in his uncle’s restaurant in St. Lucia to senior roles in major companies.
- Senior Roles in Food Service Management: Worked with Compass Group, Sodexho, and Thompson Hospitality, overseeing multi-million-dollar accounts across the U.S.
- Leadership in Guest Services: Extensive experience in managing guest services operations, ensuring high standards of service and satisfaction.
Key Initiative and Programs
Restorative Pathways Program (Participant):
Description: The Restorative Pathways Program, launched in partnership with City Startup Labs, aims to support justice-impacted individuals by providing them with training, mentorship, and job opportunities in the healthcare sector. This initiative is part of Atrium Health's commitment to being a fair-chance employer and creating pathways for long-term career progression
My Role: As a key leader at Atrium Health, I provide mentorship and job opportunities to participants, helping them transition into meaningful careers. I also work to galvanize internal stakeholders to support this initiative, ensuring its success and sustainability.
The Men’s Diversity Council (Member):
Description: The Men’s Diversity Council at Atrium Health is part of our broader Area for All Committees initiatives aimed at fostering an inclusive environment. This council focuses on addressing the unique challenges and opportunities related to gender diversity, particularly for men in the healthcare setting.
My Role: As a member, I contribute to developing strategies and programs that promote gender diversity, support my male teammates in their professional growth, and advocate for policies that enhance inclusivity within the organization.
Area for All Committees (Member):
Description: Area for all Committees is dedicated to integrating inclusive excellence into the local operations of Atrium Health. This council provides oversight and guidance to ensure that belonging and equity are woven into the fabric of our organization’s culture and practices.
My Role: As a member, I play a crucial role in implementing inclusion initiatives, participating in strategic planning, and serving as an advocate for equity and belonging within the central area of Atrium Health. This includes collaborating with other council members to develop and promote programs that strengthen an environment of respect and inclusion at all levels of the organization.
